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My e-card is not available.
Please note that the availability of e-cards takes approximately 15 working days from the date of your policy activation. We will notify you via E-mail & WhatsApp once your e-cards are available and you can check for the same on the portal. However, ...
How do I file a cashless claim?
A Cashless claim can be availed in the event of a planned hospitalization and when you get admitted to a network hospital of your insurer. In such cases, your bills will automatically be paid off by your Insurance Company to the hospital. The ...
When will I get my reimbursement amount?
After your documents reach your insurer TPA, the claims process begins and you will receive your claim amount within 4-6 weeks. A reimbursement claim process involves extensive checking, verification and communication between us, your insurer TPA and ...
How often can I raise a claim?
There is no limit to the number of claims you can raise for your hospitalization as long as the sum insured by your policy covers your expenses. You can check your sum insured amount by clicking here. If you require any help or further assistance, ...
What is the time limit for raising a claim?
To raise a claim for cashless facility, you can intimate us by signing in to the Nova Portal any time before your hospitalization. To raise a claim for reimbursement, you should intimate us by signing in to the Nova Portal at the time of your ...