I am unable to select my dependent’s name in the drop-down while raising a claim request. What should I do here?

I am unable to select my dependent’s name in the drop-down while raising a claim request. What should I do here?

If your dependent is added in your policy then, this issue shouldn't happen. However, sometimes due to certain technical errors on your browser can raise this issue. 

What one can do here is clear the cache on their browser then, try logging in again on Nova Portal using incognito mode. This will clear up the drop-down issue that an employee might be facing while raising a claim request. 

However, if this issue still persists then please try contacting our Support Team (care@getnovaapp.com) to get this issue across to the relevant team. 

If you require any help or further assistance, kindly reach out to us at care@nova-benefits.com or 04049174207.

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