When will I get my reimbursement amount?
After your
documents reach your insurer TPA, the claims process begins and you will receive your claim amount
within 4-6 weeks.
A reimbursement claim process involves extensive checking, verification and communication between us, your insurer TPA and your insurance company only after which your reimbursement amount will reach you.
If you require any help or further assistance, feel free to reach out to us at care@nova-benefits.com or 04049174207
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How do I file for reimbursement after paying hospital bills?
In case of an emergency hospitalisation where the e-card of the patient isn't available or when the insured individual is admitted in a non-network hospital, the patient will have to pay for the entire treatment out of his own pocket and then file ...
How do I file a cashless claim?
A Cashless claim can be availed in the event of a planned hospitalization and when you get admitted to a network hospital of your insurer. In such cases, your bills will automatically be paid off by your Insurance Company to the hospital. The ...
What is a cashless claim?
When a hospital (network hospital) ties up with an Insurance Company to provide cashless facilities, it pays the network hospital directly from the sum insured whenever an insured person or their dependents receives treatment from that network ...
How do I start a claim?
1. To start a claim, sign in to the Nova Portal using your corporate email ID and password. (Your date of birth in DDMMYY format is your password). 2. When you log in, you will find a “Use Insurance” option. Click on it to start a claim. 3. Depending ...
What is the time limit for raising a claim?
To raise a claim for cashless facility, you can intimate us by signing in to the Nova Portal any time before your hospitalization. To raise a claim for reimbursement, you should intimate us by signing in to the Nova Portal at the time of your ...