How do I file for reimbursement after paying hospital bills?

In case of an emergency hospitalisation where the e-card of the patient isn't available or when the insured individual is admitted in a non-network hospital, the patient will have to pay for the entire treatment out of his own pocket and then file for reimbursement from the insurer.

Following are the steps involved to file a reimbursement claim:

After getting admitted at the hospital, intimate us about your hospitalization here. Select the option that is marked, which is for reimbursement.

2. Pay the hospital bills and get discharged.

3. Fill the claim form here.

4. Important: Collect all documents related to hospitalization. You can find the list of documents required here.

5. Upload soft copies of your documents in the Nova Portal while filing for your reimbursement.

6. Nova will perform a deficiency check to see whether all the documents are in place for you to send those to your Insurer TPA.

7. Send hardcopies of all your documents to your Insurer TPA via post within 6-8 days from the date of discharge (Nova will help you get the address).

8. Insurer TPA will settle claims within 4-6 weeks after receiving all documents and send the settled claim amount to you.

If you require any help or further assistance, feel free to reach out to us at care@nova-benefits.com or 04049174207

Where can I find claim form, i.e., Part A & B form?

How often can I raise a claim?

When will I get my reimbursement amount?