I want to cancel my reimbursement claim, what is the procedure for the same?

I want to cancel my reimbursement claim, what is the procedure for the same?

If you wish to cancel an ongoing or a duplicate reimbursement claim, please reach out to the claim associate assigned to you over e-mail. Alternatively, you can share a request to cancel the claim over claims@nova-benefits.com with the following details in the e-mail:
  1. NB number
  2. Date of initiating the claim
  3. Name of the patient
  4. Date of Hospitalization
  5. Claim amount
If you require any help or further assistance, kindly reach out to us at care@nova-benefits.com or 04049174207.
    • Related Articles

    • How do I start a claim?

      1. To start a claim, sign in to the Nova Portal using your corporate email ID and password. (Your date of birth in DDMMYY format is your password). 2. When you log in, you will find a “Use Insurance” option. Click on it to start a claim. 3. Depending ...
    • How do I file a cashless claim?

      A Cashless claim can be availed in the event of a planned hospitalization and when you get admitted to a network hospital of your insurer. In such cases, your bills will automatically be paid off by your Insurance Company to the hospital. The ...
    • When will I get my reimbursement amount?

      After your documents reach your insurer TPA, the claims process begins and you will receive your claim amount within 4-6 weeks. A reimbursement claim process involves extensive checking, verification and communication between us, your insurer TPA and ...
    • What is the time limit for raising a claim?

      To raise a claim for cashless facility, you can intimate us by signing in to the Nova Portal any time before your hospitalization. To raise a claim for reimbursement, you should intimate us by signing in to the Nova Portal at the time of your ...
    • How do I file for reimbursement after paying hospital bills?

      In case of an emergency hospitalisation where the e-card of the patient isn't available or when the insured individual is admitted in a non-network hospital, the patient will have to pay for the entire treatment out of his own pocket and then file ...