What is a cashless claim?
When a hospital (network hospital) ties up with an Insurance Company to provide cashless facilities, it pays the network hospital directly from the sum insured whenever an insured person or their dependents receives treatment from that network hospital.
Cashless claim is a hassle-free procedure and can be redeemed by only carrying your E-card and a government ID proof to get a pre-authorisation at a network hospital.
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How do I file a cashless claim?
A Cashless claim can be availed in the event of a planned hospitalization and when you get admitted to a network hospital of your insurer. In such cases, your bills will automatically be paid off by your Insurance Company to the hospital. The ...
How do I start a claim?
1. To start a claim, sign in to the Nova Portal using your corporate email ID and password. (Your date of birth in DDMMYY format is your password). 2. When you log in, you will find a “Use Insurance” option. Click on it to start a claim. 3. Depending ...
What to do if the hospital refuses cashless payment?
As a general rule, cashless facilities can be availed only in network hospitals and as for non-network hospitals, only a reimbursement claim can be raised. In case of denial of cashless claim in a non-network hospital, after receiving the treatment, ...
How long will it take to approve my cashless claim?
Typically the turnaround time (TAT) for the settlement of a cashless claim is 3-4 hours. The TAT is calculated from the time of documents shared by the hospital to the TPA. In case the TPA asks for additional documents, the TAT is 3-4 hours from the ...
What is the time limit for raising a claim?
To raise a claim for cashless facility, you can intimate us by signing in to the Nova Portal any time before your hospitalization. To raise a claim for reimbursement, you should intimate us by signing in to the Nova Portal at the time of your ...