What to do if the hospital refuses cashless payment?
As a general rule, cashless facilities can be availed only in network hospitals and as for non-network hospitals, only a reimbursement claim can be raised.
In case of denial of cashless claim in a non-network hospital, after receiving the treatment, pay for the treatment out of your own pocket and submit the reimbursement claim documents to your insurance company for reimbursement.
A network hospital is normally not supposed to deny cashless facilities as long as you have your e-card.
You can find your e-card in the Nova Portal under your "Health Insurance" tab when you log in using your corporate email ID.
If you require any help or further assistance, feel free to reach out to us at care@nova-benefits.com or 04049174207
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